See if downloading from the Google Play works now. You may not see all of these apps listed on your particular device. Some users are reporting they had to clear data for the “ Browser” and “ Chrome” apps as well. Also clear data for “ Google Services Framework“, “ Google Apps“, “ Google Hangouts“, and “ Checkin Service“.Back out of the screen and select “ Download Manager” (May also be listed as “Downloads”).Select “ Clear cache” and “ Clear data“.Tap the “ All” tab, then scroll down and select “ Google Play Store“.If a power down didn’t fix your issue, try these steps.
Press and hold the “ Power” button until a menu appears.First, give a power down and restart of your device a try.
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